Return Policy

If the customer is a consumer and has concluded a contract with caroshop exclusively using communication media – especially telephone, e-mail or fax or our website – he shall be entitled to revoke his declaration of intent to conclude the contract within a period of two weeks without giving reasons. The revocation period shall commence at the earliest on the day after receipt of the goods, provided that the customer has already received a written form of the Revocation Policy on this date.

Revocation shall be made by returning the goods to:

Martina Scheidling
Am Rotvorwerk 1
09599 Freiberg

Timely mailing of the revocation declaration or return of goods shall suffice to meet the revocation deadline.

Deviating from this, the customer shall bear the regular costs of the return consignment if the gross purchase price of the goods to be returned does not exceed 40.00 EUR or, if in case of a higher price, the customer has not yet made payment or partial payment at the time of revocation, unless the delivered goods do not correspond to the ordered ones. Items which cannot be dispatched by parcel shall be picked up from the customer.

In case of a valid revocation, we shall reimburse the already paid purchase price to the customer. If the customer is unable to return the goods/services received, or only return them partially or in damaged condition, the customer shall be liable for compensation to us in an amount matching the loss in value suffered, even if the deterioration is a result of designated use. The depreciation may correspond to the total purchase price. The customer can avoid depreciation if he does not use the goods and refrains from doing anything that could affect their value.